Q: Do I need to answer all of the questions in one sitting? It's a long survey.
A: You do not need to finish the survey all at once. The website automatically remembers which question you were on and begins with that question when you return.
Q: You asked me how much I would pay for my ideal service. I wanted to enter $199.99, but it wouldn't let me.
A: Do not use any decimal points, commas, or other symbols. Please round your answer to the nearest whole number. In this instance, try 200.
Q: I selected the Stock Selection Made Easy report for my free report. How can I get back to it if I want to read it again?
A: The free bonus reports are available in the Investors University.
To get there by the top menu: 1. Go to the Education section 2. Move your mouse down to Investors University 3. Move your mouse over to Stock Selection Made Easy 4. Click
Q: Can I take the survey again and receive another free report?
A: You may only take the survey once. But we plan to add more surveys to the site, and will likely offer a similar bonus.
Q: The site says that I can only take the survey once. Don't you want to hear my opinion?
A: We have several ways for you to give us any suggestions. Make-A-Wish is specifically designed to record all suggestions for improvements for the website or our products and services. Tell Us What You Think is a way for you to give us your feedback about your experience with a particular product.
Q: Why do I need to log in to take the survey?
A: It's necessary for you to login so that you will be able to receive your free report. If you are not logged in, we have no way of giving you access to the free report on the website.
Make-A-Wish
Q: I made a suggestion two weeks ago, but you still have not implemented it as far as I can see.
A: We store and review each wish, and they are invaluable when it comes to developing new products and making enhancements to existing products. Keep checking back, we're sure that you'll see your wish come true!
Q: Why hasn't anybody replied to my Make-A-Wish question?
A: We will not respond to questions or comments in Make-A-Wish. This feature is solely to give us your suggestions for new or existing products and services. If you need assistance from our customer service agents, please contact them by visiting Customer Care.
Q: Why do I need to log in to make a wish?
A: Our time is best spent creating and enhancing products for our members. It's our way of gauging your interest in the site and our products. We encourage you to register if you have a great idea. After all, we'd love to count you not only as one of our members but also as one of our customers one day!
Tell Us What You Think
Q: Why haven't I gotten a response to my Tell Us What You Think question?
A: Tell Us What You Think is intended as a vehicle for you to tell us about your experience. We do periodically review each Tell Us What You Think submission, but if you require assistance from our customer service agents, please contact them by visiting Customer Care.
Q: Are you going to publish my Tell Us What You Think submission in your promotions?
A: Only if you give us permission. Please check the box after your comment to let us know if we can publish it.
Q: I just made big profits in a recent UnDiscovered Stock Options trade. Is that the type of feedback that you want?
A: That's exactly the type of feedback that we love to see! But we welcome any type of feedback that will help us improve our products.
Q: Why must I log in to Tell Us What You Think?
A: Tell Us What You Think is designed to gather the testimonials and critiques of our products and services. Logging into the website is our way of verifying that you are, in fact, a member and have used our products and services.
MyInformation
Q: Why do I have to login to MyInformation?
A: MyInformation is where you manage your account information. If you don't log in with your personal access information, we aren't able to tell who you are!
Q: Where do I enter my email address? It's not in the Addresses area.
A: Email addresses are under Contacts. If you do not have an email address already listed, go to Add Contact and select email address from the drop-down box that appears on the next page. Then, type in your email address and save your change.
Q: I tried to type in my phone number, but it gave me an error message that said "no special characters allowed." What gives?
A: For phone numbers, it is not necessary to put in any dashes or other symbols. For example, enter 8666333026 instead of (866) 633-3026.
Q: Are usernames and passwords case sensitive?
A: No.
Q: Under Products and Services, why is my email address listed next to all of the products that I own?
A: This is designed so that you can dictate at which email address you would like to receive your product information. You tell us where you would like to get your daily ezine or your issue notification. It's completely up to you!
Customer Care/Tech Support
Q: I've tried everything. What's the best way to reach you for a question about logging into the site?
A: Call our Customer Care staff. They will be able to walk you through the login or registration process.
Ask A Question
We get many questions every day and strive to make every unique one a part of this website. Chances are good that the answer you seek is already here. If your question is about this particular feature, the "education strip" (the small horizontal strip near the top of this page) is intended to cover everything about this particular feature. Along with this FAQ section, there is a section called "manual". Click it for detailed information. Like this FAQ section, the manual is regularly updated based on customer questions.
If your answer is not there, you might check the Customer Care area of the site. It is another collection of FAQs and links to specific, helpful sections of the website. This section includes a quick summary of the most frequently asked questions. The Help area of the site contains all kinds of help on one page. It can also help you upgrade video player and other software to make the multimedia aspects of this site work more fluidly with most systems. There is also a dedicated web/internet FAQ area available too.
Still looking for answers? Our premier form of help is our client services representatives. We have a substantial team of live human representatives that are just one phone call away. Dial the phone number appearing at the top of the page to sample world class service immediately.
Lastly, you can email us. As you might imagine, we get huge volume of email, so it is not the fastest form of communications. We encourage you to use the above methods- especially if you would like to get an answer ASAP. If you choose to use email, be as specific as possible with your question – there is no such thing as too much information when we’re trying to help!
